Frequently Asked Questions

For advanced bookings there is a 3-night minimum during peak season and 2 nights minimum during low season.  A credit card deposit is required at time of booking for cabins and full payment is required for RV Park reservations. Notice of intent to cancel in 2024 or 2025 must be received 21 days prior to arrival date for refund less a $60 administration fee. There are no refunds within 21 days of arrival or for early departure

For our cabins and RV glamping, check-in begins at 4pm and check out time is no later than 11am.

For RV camping stays, check-in begins at 1pm and check out no later than 11am.

Due to the extended time required for cleaning to our communicable disease prevention plan standards, the check in and check out times are now firm with no early check ins or late checks out allowed at this time. Thank you for your understanding.

Our RV Park caters specifically to recreational vehicles only and for this reason we are unable to accommodate tent camping or car/vehicle camping within our facility.

At our resort, we take immense pride in providing personalized service through direct communication. Speaking to a live person on the phone ensures that our Guest Services representatives can tailor your experience to perfection. Whether you’re looking for the ideal cabin for your Tofino adventure or the perfect RV site for your camping getaway, our team is here to assist you.

Our resort is a unique property featuring a variety of accommodations, including small, medium, and large cabins, each designed to accommodate different numbers of guests. Additionally, our glamping and RV sites vary in size and offer unique features. In the past, we offered an online booking system, but it led to numerous issues. Guests often booked cabins that were too small for their group or selected RV sites that couldn’t accommodate their vehicles.

To avoid such inconveniences and ensure that every guest has a seamless experience, we have dedicated Guest Services Representatives available by phone from 8:30 AM to 10:00 PM. They are ready to help you find the perfect accommodation for your needs and ensure that your stay with us is nothing short of exceptional.

Call us today, at 250-725-4213, or toll free within Canada and the U.S at 1-877-725-4213.  Let’s discuss your next Tofino getaway!

Yes, our guest directory document is available for download here and the District of Tofino also provides a detailed Tsunami Safety Guide & Evacuation Map.

Yes, we are a 100% pet friendly resort.  There is a $60 fee per pet, per visit in the cabins and glampers. This is not per night.

In the RV Park, there is a $10 fee per pet. For our cabin and glamper guests, we will supply towels, bowls and a blanket for your pet to use while you stay with us.  View all our pet-friendly amenities.

Please note pet leashing requirements for Pacific Rim National Park and for Tofino beaches (scroll to the Beaches section).

We do offer free WiFi to all cabin and RV guests.

There is a 3 night minimum for reservations during peak season and on all holidays and long weekends (including spring break).  There is a 2 night minimum at all other times.

We do not have a restaurant on site, however there are many great restaurants close by and all our cabins are equipped with kitchens.  We do have a coffee bar on site that serves Starbucks coffee and snacks (cookies, muffins, etc.).

Groceries can be purchased in town, or just across the road from Crystal Cove. Beer, wine and spirits can be purchased in town.

Yes, all of our cabins have cable television and a DVD player. DVDs are complimentary to borrow from the office. View the complete list of cabin amenities here.

We are 3 km from the town of Tofino.

Pacific Rim National Park and the famous Long Beach is approximately 10 km from Crystal Cove.

The ocean temperature ranges from  7-14 degrees Celcius (44-58 degrees Fahrenheit). Wetsuits are recommended.

Some cabins have private hot tubs, and the Rainforest Cabins have access to two large shared hot tubs. There is no swimming pool or communal hot tub.

Yes, if you require a playpen or high chair, please be sure to make this request when you make your reservation. View the complete list of cabin amenities here.

Please note that we do not provide baby gates, but guests may use their own.

All our kitchens are well equipped with everything you need for cooking. All cabins also have a BBQ. View the complete list of cabin amenities here.

We provide all necessary towels, linens, cookware, firewood, propane, etc. View the complete list of cabin amenities here.

Beach fires are permitted in a portable fire pit that is raised off the ground and contains ventilation for hotter, cleaner burning. Burning of driftwood of any size is strictly prohibited.

Beach fires may be banned at anytime if fire restrictions are put in place by the District during the dry summer season.

Please review the District of Tofino Beach Fire Regulations for more information.

Please refer to the District of Tofino website for up to date regulations regarding drone use.

In the District of Tofino, a person who is eighteen (18) years or older may use Consumer Fireworks between the hours of 5:00 p.m. and midnight on January 1, July 1, July 4, October 31, December 31 of any year.